Refund and cancellation policy

This policy covers ReelFyre's paid plans, sold by SandMatter LLP. It is part of the Terms of Service, which are the binding version.

During the private test

While ReelFyre is in private testing, nothing is for sale, so there is nothing to refund. Test credits granted by the team do not expire. Paid plans open on the day payments go live, and this policy applies from then.

What is refunded

• You were charged twice for the same plan and period. We refund the duplicate payment in full.
• You paid and your plan did not start. We start it, or, if we cannot, we refund that payment in full.

A refund returns the whole payment to the card, UPI account or bank account you paid with.

What gets credits back instead

• A run that produces no clips is never charged.
• A paid operation that fails is not charged.
• If credits were spent on work you did not get, write to us and we put the credits back.

What is not refunded

• Changing your mind. That includes a plan you did not use.
• The rest of a month after you cancel. You keep access until the end of the period you have paid for instead.
• A renewal that was paid before you cancelled.
• Plan credits that expired at the end of a billing month. Unused credits do not carry over.

How to cancel

1. Sign in to ReelFyre and open Settings.
2. Open your plan and choose Cancel plan.
3. Your plan stays active until the end of the period you have paid for. It does not renew, and no further payment is taken.

You can also write to hello@sandmatter.com from the email address on your account, and we will cancel it for you and confirm by email.

When a plan ends, your work is kept for 30 days, then deleted.

How to ask for a refund

Write to hello@sandmatter.com from the email address on your ReelFyre account. Tell us what went wrong, and include the date and amount of the payment and the payment ID from your Razorpay receipt (it starts with pay_).

How long it takes

• We reply within 2 working days.
• If a refund is due, we issue it within 5 working days of telling you.
• Your bank usually shows it 5–7 working days after that.

Payments

Payments are processed by Razorpay. ReelFyre never sees your card details. Prices are in Indian rupees and are the amount charged. No tax is added at checkout. If SandMatter registers for GST, prices and this page will say so before it applies. See pricing for the plans.